Shipping Policy – Pure Protein Labs

Pure Protein Labs is committed to delivering authentic nutritional supplements to customers in a timely and secure manner. This Shipping Policy explains how orders are processed, shipped, and delivered.

Order Processing Time

  • All orders are processed within 24 to 48 business hours after successful payment confirmation.

  • Orders placed on Sundays or public holidays will be processed on the next working day.

  • Processing time does not include shipping or transit duration.

Shipping Coverage

  • We currently ship across India only.

  • Delivery availability is subject to serviceability of the customer’s pin code by our courier partners.

Shipping Partners

  • Orders are shipped through trusted third-party courier and logistics partners.

  • Courier partner selection is at the sole discretion of Pure Protein Labs.

Estimated Delivery Time

  • Estimated delivery timelines range between 3 to 7 business days after dispatch.

  • Delivery timelines may vary based on location, courier operations, weather conditions, regional restrictions, or unforeseen circumstances.

Pure Protein Labs shall not be held responsible for delays caused by courier partners, natural events, government regulations, or circumstances beyond our control.

Shipping Charges

  • Shipping charges, if applicable, are calculated at checkout and displayed before order confirmation.

  • Any promotional or free-shipping offers are subject to change without prior notice.

Order Dispatch & Tracking

  • Once dispatched, customers will receive tracking details via SMS, email, or WhatsApp.

  • Tracking updates are managed by the courier partner and may take up to 24 hours to reflect after dispatch.

Delivery Guidelines

  • Customers are responsible for providing accurate and complete shipping information.

  • Pure Protein Labs is not liable for delivery failures due to incorrect or incomplete address details.

  • In case of repeated delivery attempts or refusal to accept the shipment, the order may be marked as undelivered without eligibility for refund.

Packaging & Condition

  • All products are packed securely to maintain product integrity.

  • Minor external packaging damage during transit does not qualify for return, replacement, or refund if the product seal remains intact.

Damaged or Missing Items

In the rare event of receiving:

  • A wrong product, or

  • Missing items

Customers must:

  • Record a clear unboxing video

  • Raise a complaint within 24 hours of delivery

  • Provide supporting photos and order details

Claims without an unboxing video or raised after 24 hours will not be considered.

Undelivered or Lost Shipments

If a shipment is confirmed lost by the courier partner, Pure Protein Labs may, at its discretion, initiate a replacement shipment. Refunds will not be issued.

Policy Updates

Pure Protein Labs reserves the right to modify this Shipping Policy at any time without prior notice. Updated policies will be effective immediately upon publication on the website.