Return, Refund & Cancellation Policy – Pure Protein Labs

Pure Protein Labs deals exclusively in health supplements, nutraceuticals, and consumable wellness products. Due to the sensitive and consumable nature of these products, we maintain a strict no-return and no-refund policy.

No Returns / No Refunds

Returns or refunds will not be accepted under the following circumstances:

• Products that are opened, used, or partially consumed

• Products that are tampered with or unsealed

• Customer dissatisfaction related to taste, smell, texture, or personal preference

• Incorrect product ordered by the customer

• Results not matching individual expectations

• Delivery delays caused by courier partners

• Minor packaging damage that does not compromise product safety

• Change of mind after order placement

Once a supplement is sold, it cannot be returned or exchanged due to hygiene, safety, and contamination risks.

Replacement Eligibility (Only)

Replacement requests will be considered only in the following cases:

• Incorrect product delivered

• Missing items in the shipment

Refunds are not provided under any circumstances.

Mandatory Conditions for Replacement

To be eligible for a replacement:

• The request must be raised within 24 hours of delivery

• A clear and continuous unboxing video is mandatory

• Photographs of the outer box, inner packaging, and product must be submitted

• The product must be unused, unopened, and in original condition

Claims raised after 24 hours or without an unboxing video will not be accepted.

Cancellation Policy

• Orders may be cancelled within 2 hours of placement, provided they have not been processed or dispatched

• Orders cannot be cancelled once processing or shipping has begun