Terms and Conditions
Effective Date: 10 May 2025
Welcome to Pure Protein Labs. By using our website, mobile app, or placing an order with us, you agree to the following terms and conditions. Please read them carefully before making a purchase.
1. Eligibility
You must be at least 18 years of age to use our services or make purchases.
2. Products and Information
We strive to provide accurate product descriptions, images, and specifications.
Product packaging, ingredients, and appearance may vary slightly from images shown.
It is your responsibility to read labels, warnings, and directions before using any product.
3. Orders and Availability
All orders are subject to product availability and confirmation.
We reserve the right to refuse, cancel, or limit any order at our sole discretion.
If an item is out of stock, you will be notified and refunded or offered a substitute.
4. Pricing & Payments
Prices are subject to change without prior notice.
Payments are processed securely through Razorpay or other trusted gateways.
We do not store your card or payment credentials on our servers.
5. Shipping & Delivery
Delivery timelines may vary based on your location, product availability, and third-party logistics.
Any delays caused by courier partners are beyond our control.
Ensure your address and contact details are accurate during checkout.
6. Returns & Refunds
Returns are accepted only for damaged, wrong, or expired products, subject to our Return Policy.
Refunds will be processed via the original payment method, typically within 5–7 business days.
7. Account Responsibility
You are responsible for maintaining the confidentiality of your account and password.
You agree to accept responsibility for all activities that occur under your account.
8. Promotions & Discount Codes
Discount codes are valid only for a limited time and may not be combined with other offers unless stated.
Misuse of coupon codes may lead to order cancellation.
9. Intellectual Property
All content on our website and app (logos, designs, product info, images, etc.) is the property of Pure Protein Labs.
No content may be copied, reproduced, or used without our prior written permission.
10. Limitation of Liability
Pure Protein Labs is not liable for any indirect, incidental, or consequential damages resulting from:
Misuse of products
Incorrect use of the website
Delays or disruptions in service
Use all supplements and fitness products as directed by your physician or qualified health professional.
11. Third-Party Links
Our site may include links to external websites. We are not responsible for the content or privacy practices of such third-party sites.
12. Governing Law & Jurisdiction
These Terms are governed by and construed in accordance with the laws of India. Any disputes shall be subject to the exclusive jurisdiction of the courts in Bangalore.
13. Changes to Terms
We reserve the right to modify these Terms & Conditions at any time. Changes will be effective immediately upon posting. Continued use of our services indicates your acceptance of the updated terms.
Contact Us
For questions or support regarding these terms, please email us at:
📧 support@pureproteinlabs.com
